Before the session
- You choose a service. Each option states what is covered, what inputs are required, the turnaround, and the cancellation terms. Nothing is quoted on enquiry.
- You give consent. You confirm you understand the service is a wellness service and not a medical assessment, and that results will not be returned as clinical findings.
- You supply the inputs. Basic details, the wellness areas you want covered, and whatever context about sleep, stress, diet and activity you choose to share. Where your variant requires a photograph or sample, instructions are sent at this point.
- You agree a window. A time when you can be settled and undisturbed. You do not need to be on a call unless your package includes a live review.
During the session
The practitioner runs the NLS software against the inputs for your session and records the output across the systems included in your package. In operational terms this is a software run followed by a structured review; it is not a procedure performed on you.
What happens inside the software is proprietary to the equipment developers. QMH describes the theory those developers publish on a separate page, and labels it as their account rather than as established fact.
After the session
- The practitioner reviews the output. Separating the small number of categories worth discussing from the majority that are unremarkable, and discarding anything that looks like noise.
- The report is written. Structured sections, plain-language explanations of each score, a written summary, and the standing scope statement.
- The report is delivered. To the address you nominated, normally within a few working days. If it will take longer, you are told before the session runs.
- You can ask questions. A follow-up route is included. Where a package bundles review sessions, the number and length are stated at purchase.
Typical timeline
| Stage | Typical duration | What you do |
|---|---|---|
| Booking and consent | Minutes | Choose a service, read the scope, confirm consent. |
| Providing inputs | Same day | Send details and context; follow instructions if a sample is required. |
| Session window | Under an hour | Be settled and undisturbed at the agreed time. |
| Practitioner review and write-up | A few working days | Nothing. |
| Delivery | On completion | Read the report; note questions. |
| Follow-up | At your pace | Ask questions, or book a review if your package includes one. |
Changing your mind
You can withdraw at any point before the session runs and receive a refund under the published terms. Once a session has been run and the practitioner has spent the review time, the position changes; the cut-off is stated in the terms of use rather than decided case by case.
Withdrawing has no effect on anything else, and you are not asked to justify it.
What you need at your end
Very little, which is the point of remote delivery. There is no software to install and no device to set up for a standard session.
| Requirement | Detail | If you do not have it |
|---|---|---|
| An email address | Where the report is delivered and where questions are answered. | Sessions cannot be delivered without one. |
| A browser | For the account area, where past reports and your data controls live. | Reports can be delivered by email alone on request. |
| A quiet hour | For the agreed session window. Nothing is asked of you beyond being settled. | Reschedule; there is no charge for moving a window in advance. |
| A camera or scanner | Only where your service variant requires a photograph or sample documentation. | Choose a variant that does not require one. |
| A video call | Only for packages that include a live review session. | Written follow-up is available on every package. |
If something goes wrong
If a report is late, if a section is missing, or if the commentary makes a claim it should not, raise it. A report that names a condition, asserts a pathogen, or recommends changing a medication is a fault in the service, not a feature of it.
Questions people ask before booking
No. Nothing is attached to you and no device is sent to you for a standard remote session.
You are asked to be settled and undisturbed. Beyond that, no specific preparation is required and none is claimed to change the outcome.
Only if you give your own informed consent. Sessions are not run for people who have not consented themselves, and not for anyone under 18.
They are retained under the published privacy policy and can be erased on request. The account area includes a data deletion route that does not require closing your account.